Reservations 877·97·CRAFT  (877·972·7238)

Frequently Asked Questions



Hotel Packages
If you have booked both air and hotel accommodations through Holland America, all transfers are included. If you have made your own airline arrangements in conjunction with a Holland America hotel package, you will receive a complimentary transfer between the airport and hotel as long as Holland America Line has been notified of your air schedule at least 21 days prior to arrival.

Purchasing Transfers
Transfers may be purchased from the port city airport to the ship and from the ship to the port city airport on day of sailing only. Transfers are available to Fly Cruise guests and to guests who have independent flight plans. Guests with independent flight arrangements must advise Holland America Line of this information at least 35 days prior to sailing. You may take advantage of our Online Check-in to submit your information, or fax in your information to 800-628-4855 or email us at We can be reached via phone at 800-426-0327 Mon-Fri 6:00 am to 7:00 pm PDT and 7:00 to 3:30 PDT Saturday and Sunday. Reservations, payment, and flight arrival information are required at least 14 days prior to your sailing date. Transfers purchased through Worldwide Shore Services or Gray Line of Alaska are not refundable if missed because of airline delays.

Accessible Transfer Requirements
If you have purchased a transfer through Holland America Line or have booked a cruisetour and require a lift vehicle, please have your travel agent advise our Access & Compliance Department at 800-547-8493, as soon as possible, so we can arrange a special transfer or lift equipped motorcoach for your cruisetour. If you purchased transfers directly from Gray Line of Alaska please notify them as well. It is advisable to reconfirm any special transfer requirements for disembarkation with the front office after you board. For cities of embarkation and/or disembarkation, other than in the United States, wheelchair lift vehicles may not be available. Please call Access & Compliance for detailed information.



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